Annotation – Electronic Scientific Journal "IT-Standard"

Issue 2 (2020)

STANDARD VIRTUAL (ON-LINE) AUDIT OF THE PRODUCT SERVICE CENTRE AT CLIENTS

AntonovA.V., Sidorin V.V.

Annotation: A process approach to the audit by the manufacturer/supplier of activities aimed at preserving the quality of products at the consumer based on the application of digital information technologies is presented. The guarantee of obtaining objective, reliable and reproducible virtual (on-line) results is the standard for the audit process. A model of the system of virtual (on-line) audit of activity on preservation of quality of let out production at the consumer is offered. The requirements for the content of a standardized virtual (on-line) audit procedure have been developed.

Keywords: virtual (on-line) audit, standardized procedure, product quality assurance system, personnel competence management

For citation: AntonovA.V., Sidorin V.V. Standard virtual (on-line) audit of the product service centre at clients // Electronic Scientific Journal IT-Standard. – 2020. – No. 2. – pp. .