EXPERIENCE OF IMPLEMENTATION OF THE STANDARD ITIL / ISO 20000 IN THE INFORMATION SUBSYSTEM OF THE SERVICE DEPARTMENT OF THE PRODUCTION IT COMPANY
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Annotation: The general approaches described in the international standards of IT services are considered. The rationale for choosing development in the direction of implementing the existing standard is presented. The main problems that can be encountered during the implementation and their solutions are listed. Possible outcomes in the form of new lines of effective business are described
Keywords: ITIL, ISO 20000, IT service, services, implementation, service department
For citation: Andrianova E.G.; Piskunova D.V. Experience of implementation of the standard itil / iso 20000 in the information subsystem of the service department of the production it company // Electronic Scientific Journal IT-Standard. – 2017. – No. 1. – pp. .